Delivery And Return

Delivery Conditions

Your products are supplied when your order is approved according to stock status and then they are delivered to cargo. In order for your order to be approved, the price of the products you have purchased must be paid by credit card or money order. Approved orders will be delivered to cargo within 2-7 working days.

Documents to be submitted at the time of delivery

According to the new rule to be applied in the acceptance of mail pursuant to the Procedures and Principles Regarding the Security Measures Regarding Postal Shipments approved with the decision of the Information Technologies and Communication Board dated 27/12/2016 and numbered 2016/DK-YED/517, you can purchase your products from the cargo officer or the store. You must show your driver's license, identity card or passport when picking up from the staff.

Return Policy

When an undesirable situation such as crushing or deterioration is observed in Entropia products, the product should be sent to Entropia by taking the picture of the product on the day the cargo arrives, without spoiling the product packaging.

The shipping fee of the products you want to return belongs to the customer.

If the products you return comply with the return conditions, refunds are sent within 10 days after the product reaches us.

You can follow the next process from your bank.

MUST SEND YOUR RETURN PRODUCTS TO THE ADDRESS STATED BELOW, WITH A NOTE ATTACHMENT NOTIFYING THE REASON FOR THE RETURN AND THE ORIGINAL PACKAGING AND THE ORIGINAL INVOICE.

Address: St.Regis Hotel, Mim Kemal Öke Caddesi No:35/1, 34367 Macka-Sisli / Istanbul
Phone: +90 212 222 2280

** If the invoice of the product you want to return is corporate, you must send it together with the return invoice issued by the institution when returning it. The return invoice should be issued without including the cargo share (in the form of product unit price + VAT). Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.

NEW APPLICATION ACCORDING TO THE GENERAL COMMUNIQUE OF TAX PROCEDURE LAW NO. 385!

If you are not a taxpayer, when returning the product you have purchased, you must fill in the information in the relevant return section of our company's invoice and sign it and send it back to us with the product. Otherwise, your return process will not be completed.

General return conditions are as follows;

Returns must be made with the original box or packaging.
The return of products whose original box/packaging is damaged, which has lost its resaleability feature and which cannot be purchased by another customer, cannot be accepted.
You must send a petition including the original invoice (all copies you have) and the reason for the return, along with the product you want to return.
If the product/products you want to return are defective, you should check the product with the cargo officer and keep a report and not receive it. In this case, the shipping fee is covered by our company. In other cases, the shipping fee belongs to the BUYER.